Shipping & Returns

We know you’re not just ordering supplies—you’re building projects, prepping inventory, or getting ready for your next event. Our goal is simple: get quality wood products to you as quickly and reliably as possible.

We cut our products in-house right here in our shop.
Some orders are cut as they come in, while others ship from stock—it all depends on what keeps your order moving out the door the fastest.

Order Processing Time

Because we cut most items to order, processing time can vary depending on order size and current production volume.

  • Typical processing time: 5-7 business days
  • Larger or bulk orders may take longer
  • During peak seasons (fall & holidays), lead times may increase

We focus on getting orders out the door as quickly as possible while maintaining the quality the craft world demands.

Shipping Information

We ship orders using trusted carriers to ensure your products arrive safely and reliably.

  • Carriers: UPS, FedEx, and USPS
  • Carrier selection is based on the best combination of cost and delivery reliability
  • Shipping costs are calculated at checkout based on your order
  • Tracking information is provided once your order ships

Transit times vary depending on your location and the carrier used. Most orders arrive 3-5 days after it is shipped.

Returns & Exchanges

We understand that sometimes things don’t work out—and we’ll do our best to make it right.

Return Window

  • Returns are accepted within 15 days of delivery

Restocking Fee

  • All approved returns are subject to a 20% restocking fee

Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping charges are non-refundable

How Refunds Work

To avoid surprises, here’s how a typical return is calculated:

If you place an order with us and return it:

  • Original shipping is not refunded
  • Return shipping is paid by the customer
  • A 20% restocking fee is applied

Your final refund will reflect these deductions.

Condition of Returns

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must be packaged properly to prevent damage during return shipping

Items damaged during return shipping may not qualify for a full refund.

Non-Returnable Items

Because many of our products are made specifically for you, the following items are non-returnable:

  • Custom or personalized items
  • Products marked as non-returnable on the product page

Damaged, Lost, or Incorrect Orders

Damaged or Incorrect Items

If your order arrives damaged or if something isn’t right, please contact us within 5 days of delivery.

  • We may ask for photos of the packaging and items
  • In most cases, we will replace the item at no cost to you

If you prefer a refund instead of a replacement, just let us know—we’re happy to accommodate.

Lost Packages

If a package is lost in transit, we will work with the carrier to resolve the issue and arrange a replacement.

Marked Delivered but Not Received

If your tracking shows your package as delivered, but you have not received it:

  • Check around your property, mailbox, and with neighbors
  • Carriers may occasionally mark packages as delivered shortly before arrival

If you still cannot locate your package:

  • Contact us within 5 days of the delivery scan
  • We will work with the carrier to initiate a trace and attempt to locate the package

Important

Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the recipient.

While we will assist with the carrier, we cannot guarantee a replacement or refund for packages confirmed as delivered.

We recommend selecting a secure delivery location, especially for higher-value orders.

Time-Sensitive Orders

Many of our products are used for events, classes, and paint parties.

If your order is delayed, lost, or damaged and cannot arrive in time:

  • Contact us as soon as possible
  • We will work with you on a case-by-case solution, which may include a refund or replacement depending on the situation

We always recommend ordering ahead when timing is critical.

How to Start a Return

To start a return, please contact us with:

  • Your order number
  • The items you’d like to return

We’ll provide instructions for returning your items.

Need Help?

If you have any questions about your order, feel free to reach out—we’re here to help.